CAN I SEE A PROOF BEFORE I ORDER?
Yes, absolutely. Email us a link to the product/design you like to see a proof of, along with the information (name, title, tel, email, website, etc.) and, if applicable, a high resolution head shot and ALL logo files you have to email@example.com and one of our designers will set up a proof for you to review promptly.
You will receive same day proofs if you email us before 12 pm EST.
HOW LONG DOES IT TAKE TO RECEIVE A PROOF?
You will receive a proof within 24 hours, usually same day if you place your order before 12 pm EST.
ARE YOUR DESIGNS FULLY CUSTOMIZABLE?
Yes, all designs are fully customizable (layout, content, fonts, colors, etc.). If you work with a real estate franchise, keep in mind that we are limited to the guidelines the respective franchise has given us in terms of layout and colors. We do our best to make sure you are compliant with your franchise.
DO YOU CHARGE EXTRA TO CUSTOMIZE A DESIGN I LIKE?
No, there is no extra charge. We want you to love your product.
HOW MANY REVISIONS DO I GET?
Each order entitles you to two rounds of changes. That is not to say that we will not make further changes until you love your product.
CAN YOU REMOVE THE BACKGROUND FROM MY PICTURE AND HOW MUCH DOES IT COST?
Yes, we can remove the background. There is no additional charge.
HOW LONG DOES IT TAKE TO PRINT MY PRODUCTS?
See turnaround times here.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER ONCE IT SHIPS?
UPS ground shipping usually takes 2-3 business days to deliver to most zip codes.
WHAT CAN I DO IF THE ITEM WAS NOT PRINTED AS EXPECTED? WILL YOU REPRINT?
We send proofs for you to approve before we move to print. You are responsible for proof reading. We will NOT reprint because of grammatical or spelling errors, or omissions. We will NOT reprint for color discrepancies on any gang-run offset item.
SHOULD I EXPECT ANY COLOR DISCREPANCIES?
Because of differences in equipment, paper, inks, and other conditions between color proofing and production press room operations, a “pleasing color” variation between color proofs and the completed job, as determined by generally accepted trade technical methods, is to be expected. When such a variation occurs, it is industry standard and will be considered accepted performance. We DO NOT GUARANTEE an exact color match to any photos or artwork submitted to us. If photos or artwork are submitted as a any color mode other than CMYK we will convert the color mode to CMYK before print. Because your computer monitor display uses RGB (3 color format) there may be a slight color shift when converted to CMYK (4 color printing format). If there is a color shift we are not responsible for that color shift. Please note that while not typical, there may occasionally be a slight difference in color on reordered products. As such, we DO NOT GUARANTEE an exact color match on reordered items.